LEGAL

User Protection Policies

KYC/AML Policy

All users and merchants must complete KYC verification before gaining full platform access.

Data Privacy

We never sell or share your personal or transactional data. We follow Ghana’s Data Protection Act, 2012 (Act 843) and GDPR-aligned controls where applicable.

Transaction Dispute Resolution

• Users can open a dispute from their dashboard or contact support
• Investigations start within 24 hours
• Refunds/reversals (if applicable) processed within 5–7 business days

Information Security Management System (ISMS) Statement

Swift Route Ltd. regards information as a critical asset. Safeguarding its confidentiality, integrity, and availability is fundamental to the trust we share with our customers, employees, partners, and stakeholders. To demonstrate this commitment, we have established and maintain an Information Security Management System (ISMS) in line with the ISO/IEC 27001:2022 international standard.

Our Commitments

• Confidentiality: Ensuring information is accessed only by authorized individuals.
• Integrity: Safeguarding the accuracy, reliability, and completeness of data.
• Availability: Guaranteeing that authorized users have timely and reliable access to information and systems when needed.

This statement reflects Swift Route Ltd.’s dedication to safeguarding the data entrusted to us. We are committed to continuous improvement and to maintaining the trust of all who interact with our services.

Terms & Policies

• Terms of Service
• Privacy Policy
• Refund & Dispute Policy

Staying Secure as a User

• Use strong passwords and enable 2FA where available
• Never share your login or wallet PIN
• Log out after using shared devices
• Report suspicious activity to: fraud@swiftroutegh.com